Frequently Asked Questions

Hey Fam! Here's where we try to answer any and all question you may have. :) Can't find your answer? Contact Us Aqui!


1.  Q: How long will shipping take? Glad you asked!

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

  • Processing time:2-5 Days Fulfillment To Shipping Carrier. Most Orders arrive in 7 Days Or Less
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. Most deliveries usually arrive in about 7-10 business days.  During busy holiday times such as Christmas, the delivery times may take longer. We are not liable for shipping delays. We do not guarantee any estimated shipping arrival date or time. We are not responsible for any losses or damages caused by USPS.

2. Q: Do you accept exchanges/ returns? A: Under These conditions.

We will issue exchanges  in all the following cases:

- The wrong item was received in terms of color, size, or model 
- The product has arrived in a damaged condition 
- The item arrived in extremely poor quality
- The estimated time of arrival has lapsed ( not responsible for carrier delays)

* Returned products to be shipped at customer's expense unless items arrived damaged or incorrect print, color or size.

Please Ship Returned Items To the Following Address:

House of Chingasos
11201 Ed Brown Rd 95-200 Pabianice
North Carolina 28273

2.a Cancellations

A: Orders may be cancelled if they have NOT entered into the printing process. Orders that have begun printing will be fulfilled normally. 

3. Please email any questions and we'll be more than happy to help! 

In the unlikely case of a damaged item or if you received the wrong item. please email us using the contact form within 7 days to correct the issue. We cannot help you after a week or if the item has been worn/used.